Frequently Asked Questions
Pet Boarding FAQs
Frequently Asked Questions
Do you board cats?
Yes, we board cats. Cats are boarded in our Caregivers Area so as not to be in close-quarters proximity to a roomful of dogs.
Are there extra charges for administering medications?
No, never! Unlike other boarding facilities, which upsell their clients for every additional activity and/or amenity, our prices are all-inclusive flat-rate – all-day daycare, and meds administering are always included.
Are the dogs in the suites all the time?
Not at all. Contrary to the industry-standard practice of either keeping dogs in the Boarding enclosure 23½ to 24 hours a day or charging extra for meds and/or daycare, our boarding dogs enjoy all-day daycare from early morning after breakfast to evenings before dinner
Do dogs go for walks while they’re boarding?
Your dog’s safety and security are our top priority. As such, we don’t do walks. All Boarding dogs get to play in our spacious Daycare all day and are taken out to our gravel and turf potty area at least once every two hours to relieve themselves (more frequently if your dog needs it). And the open-play-area side of our Daycare has a 1,000+ sq. ft. secure, enclosed (9 ft. high walls!) outdoor potty and play area so all dogs can go in and out as they please all day long!
Do I need to bring my dog in before they are scheduled to board?
We strongly recommend you come in and let your dog play in our daycare for at least a couple hours sometime before your boarding starts. This allows us an opportunity to evaluate your dog and for him/her to become familiar with the environment and play group.
Can I bring toys / treats / blanket / beds / food?
Yes, certainly. Even though each suite comes outfitted with a large Kurando Pro Bed, a blanket, a mat, and sanitized stainless steel food and water bowls, you are welcome to bring things from home that are familiar to him/her and may help your pet have a more pleasant stay. Every boarding dog is provided a large tote bin for their personal property. We highly recommend you bring your dog’s regular food when you drop off for boarding. Although we serve Purina Pro Plan to dogs who don’t have their own food (no extra charge), dogs can be both finicky eaters with unfamiliar food, or can have an adverse tummy reaction to a feed to which they are unaccustomed.
What happens if my dog gets sick while he/she is boarding with All-Star?
Our Caregivers monitor every boarding dog very closely. We track food consumption as well as waste elimination times and details. If a dog begins to exhibit any symptoms of illness, we will make every attempt to contact his/her parents. If the illness is deemed sufficiently severe so as to warrant medical attention, and we are unable to reach the dog’s Mom or Dad, we will bring the dog to an All-Star-approved Vet. In this event, pursuant to our Boarding Client Agreement, all medical treatment costs shall be the responsibility of the Client.